Frequently Asked Questions

1. Do I need to create an account to place an order?

No, you can shop as a guest without creating an account.
However, we recommend creating an account for faster checkout, tracking your orders, saving your addresses, and receiving exclusive offers.

2. Are the colours and sizes of products accurate?

We strive to display product colours and sizes as accurately as possible through high-quality photography. However, slight variations in colour, texture, or size may occur due to lighting, screen settings, and the handcrafted nature of our jewellery.

3. What materials are Iskara products made of?

Iskara jewellery is crafted from high-quality brass and non-precious stones. Each piece is carefully designed for lasting beauty, but please read our Jewellery Care Guide for tips on maintaining your pieces.

4. Is my personal information secure on your website?

Yes, we prioritize your privacy. All transactions and personal data are encrypted and secured. For more details, you can read our Privacy Policy.

5. What payment methods do you accept?

We accept:

  • Credit Cards & Debit Cards (Visa, Mastercard, etc.)
  • Net Banking
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Wallets
  • Cash on Delivery

7. Do you allow returns or exchanges?

No, we do not accept returns or exchanges unless the product is damaged or incorrect. Please review our Return policy for detailed terms.

8. Can I cancel or modify my order?

No. Orders cannot be cancelled, modified, or exchanged once placed. We strongly encourage reviewing your order carefully before checkout.

9. Do you ship internationally?

Currently, we only deliver within India. For future updates on international shipping, stay tuned to our website or newsletter.

10. How can I track my order?

Once your order is shipped, you will receive an email with tracking details. You can also track your order via the “My Orders” section if you have an account.

11. What if my product arrives damaged or incorrect?

Please email us at [info@iskara.in] within 48 hours of delivery with clear photos or videos of the product and packaging. We will process replacements or refunds as per our Return Policy.

12. Are your product prices inclusive of GST?

Yes. All prices displayed on our website are inclusive of GST. There are no hidden charges.

13. Can I change my shipping address after my order has been dispatched?

No. Once your order has been dispatched, we are unable to change the shipping address. Please double-check your shipping details at checkout.

14. How will I know my order has been received and when will my payment be deducted?

Once you place an order, you will receive an order confirmation email. Your payment will be processed at the time of order confirmation.
 In rare cases where an item is unavailable, we will contact you and only charge you for the available items.

15. How will I know my order is confirmed?

You will receive an order confirmation email once your order is successfully placed.
 Please note, once confirmed, orders cannot be cancelled or modified.

16. Where can I track my order?

We generally dispatch orders within 2 to 3 working days from the date of order confirmation. Once shipped, you will receive an email with tracking details and a link to track your order.

17. How long will it take for my order to be delivered?

Delivery timelines depend on your location. Most orders are delivered within 3 to 10 working days after dispatch.

18. Do you have a physical store?

No. Iskara is an online-only jewellery brand. We sell exclusively through our official website [www.iskara.in] and do not have any physical stores, branches, or retail partners.

19. How do I contact Iskara customer support?

You can reach us via email: [info@iskara.in]